FAQs
Welcome to GajuanLiving FAQ
Here you can find answers to common questions about orders, shipping, returns, and customer support.
1. How long does it take to process my order?
Orders are usually processed within 1–3 business days after payment confirmation.
Once your order has been processed and shipped, you will receive shipping information when tracking details are available.
2. How long does shipping take?
After processing, orders typically arrive within 5–8 business days.
Delivery times are estimates and may vary depending on the shipping carrier, destination, holidays, weather conditions, or other circumstances outside of our control.
3. Do you provide tracking information?
Yes. When tracking information is available, it will be sent to you after your order has shipped.
Please allow some time for tracking updates to appear after the carrier receives your package.
4. Where do you ship?
We currently provide shipping services according to the shipping options available during checkout.
Available shipping details and costs will be shown before you complete your purchase.
5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at:
We will do our best to assist before the order enters processing or has been shipped.
6. What is your return policy?
We accept eligible returns requested within 30 days of the delivery date.
Items must meet the requirements described in our Refund & Return Policy.
Please contact us before sending any item back.
7. How long does a refund take?
After an approved return has been received and reviewed, refunds are generally processed within 10 business days.
The time it takes for the refund to appear in your account may also depend on your payment provider.
8. What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please include:
- Order number
- Description of the issue
- Photos of the item and packaging when applicable
Our support team will review your request and assist you.
9. How can I contact GajuanLiving?
You can contact our customer support team through:
Email: support@gajuanliving.shop
Phone: +1 843-548-7677
Business Address:
GajuanLiving
998 Bees Creek Rd
Ridgeland, SC 29936
United States
10. Are product images and descriptions accurate?
We make reasonable efforts to ensure that product descriptions, images, and information on our website are accurate.
Some products may have natural variations, and small differences may occur depending on the product type.
11. How can I check my order status?
If you have questions about your order status, please contact us with your order number, and our support team will assist you.