Refund policy
At GajuanLiving, we want our customers to have a clear and straightforward experience when purchasing from our store. This Refund & Return Policy explains our return and refund process.
30-Day Return Policy
You may request a return within 30 days of the delivery date of your order.
To be eligible for a return, the item must be in its original condition and must meet the applicable return requirements for the product.
To start a return, please contact us at:
Please include your order number and a description of the reason for your return.
Return Approval
All return requests must be submitted before sending an item back.
After receiving your request, we will review the information provided and, when applicable, provide return instructions.
Please do not send items back without first contacting us, as unauthorized returns may delay the processing of your request.
Return Shipping
Unless the item was received damaged, defective, incorrect, or otherwise qualifies for a return at our responsibility, the customer may be responsible for the cost of return shipping.
Any applicable return-shipping responsibility will be communicated before the return is completed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@gajuanliving.shop.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging when applicable
We will review the information and provide instructions for the appropriate resolution.
Refunds
Once an approved return has been received and reviewed, we will process the applicable refund.
Refunds are generally processed within 10 business days after the returned item has been received and the return has been approved.
The time it takes for the refunded amount to appear in your account may also depend on your payment provider or financial institution.
Refunds will generally be issued to the original payment method used for the purchase.
Non-Returnable Items
Certain products may not be eligible for return when they cannot reasonably be returned due to their nature, condition, or applicable restrictions.
Any product-specific return restrictions will be disclosed on the applicable product page or before purchase when applicable.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@gajuanliving.shop.
We cannot guarantee that a cancellation will be possible after an order has entered processing or has been shipped.
If an order has already shipped, the applicable return policy will apply.
Contact Us
For questions about returns or refunds, please contact:
GajuanLiving
998 Bees Creek Rd
Ridgeland, SC 29936
United States
Email: support@gajuanliving.shop
Phone: +1 843-548-7677